A Convenience Fee of Rs. 99/- will be applicable to the orders under Rs. 799/-, and Rs.49/- will be applicable for the orders with only  items under 499/-.

1. If the order is cancelled, lost or un - delivered to your preferred location, we will refund the complete order amount including the convenience fee, if paid online.

2. If you return an order delivered to you, order Convenience Fee will not be refunded. However, if you self - ship your returns, we will reimburse self - shipment charges based on aerocasrt's Returns Policy. For accounts whose return behavior violates our fair usage policy, Convenience fee will be non - refundable irrespective of order value.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect Convenience fee of INR 149 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

**Further, upgradation to a higher aerocart Insider Tier under the aerocart Insider Program will not be approved for such accounts.